Questions
Questions landlords ask.
Short answers. If yours isn’t here, WhatsApp us on +65 8999 4563 or email max.marquetrack@gmail.com.
Getting started
What is MarqueTrack?
A rent app for Singapore landlords. It makes each tenant’s rent invoice from their lease, on their own date. You send it on WhatsApp, your tenant pays by PayNow QR, and you see who has paid.
I already have tenants and leases. Do I type them all in?
No. Upload the signed tenancy agreements and MarqueTrack reads the rent, deposit and dates, or paste the rows from your spreadsheet. Or send us your tenancy list and we’ll usually load it within one working day.
Is it on the phone?
Yes. iPhone and Android, with the same account as the web.
Your tenants
Do my tenants need an app?
No. They get a link on WhatsApp, scan the PayNow QR with their bank app and tap “I’ve paid”.
How do tenants pay?
With their own bank app, by PayNow or transfer, to your account. The QR on the pay page fills in the amount and reference.
Can tenants sign in?
Yes, if you invite them. They see their own bills and can report a repair. They never see other tenants.
Your money
Do you hold my rent?
No. Rent goes straight from your tenant’s bank to yours. Your agent never handles it either.
What does it cost?
2% of the rent your tenants pay you, billed after the month. Nothing for unpaid rent or empty units. The first 30 days are free, with no card. See pricing.
I use AutoCount. Do I have to switch?
No. Keep AutoCount. MarqueTrack gives you one export a month for invoices and payments.
How do I cancel?
Close the account in Settings, or email us from the owner’s address. There is no fee for leaving, and nothing to refund because you never pay ahead. Export your records first: closing deletes them. The details are in the terms.
Agents and staff
What can my agent see and do?
Your properties, tenants and problems. Sending bills and confirming payments stay off until you turn them on. They can never change your PayNow or the rent, and you can remove them any time in Settings.
Can my staff use it?
Yes. Add them with their own login. Whether they see the money is one switch you control.
Is MarqueTrack a property agent?
No. MarqueTrack is software for tenancies you already have. It doesn’t find tenants, arrange viewings or negotiate for you.
Your data
Where is my data stored?
In Singapore. A few services we use, such as email and the screenshot reader, run overseas. Our privacy page lists each one.
Who can see my records?
You, and anyone you add, such as your agent or staff. Tenants see only their own bills.
Can I take my data out, or delete it?
Yes. Statements export to CSV and every document can be downloaded again. To delete everything, close the account, or email us and we export it to you first, then delete it within 30 days.
Is there a cookie banner?
No, because there is nothing to consent to. MarqueTrack sets no advertising or analytics cookies. Your browser keeps only your sign-in and your settings. What the browser keeps.
Working out a sum? Two free tools: the part-month rent calculator and the property tax calculator.
Manage your property in one place.
No card. Send us your tenancy list and we’ll usually load it within one working day.
Questions first? WhatsApp us on +65 8999 4563