Get in touch

Frequently asked questions

How do I sign in?
With your email and password at marquetrack.com/login. Were you given a username? It still works — and once you have confirmed your email, you can log in with that instead. New here? Create an account — free for 30 days.

I didn’t get the confirmation email.
It can take a minute, and it sometimes lands in Spam or Promotions. It comes from MarqueTrack. Still nothing? On the sign-up screen, or when you try to log in, press “Send the link again”. Typed the wrong email? Press “Wrong email? Change it” and sign up again.

I forgot my password.
On the log-in screen, tap “Forgot your password?”, type your email, and we email you a link. MarqueTrack asks every login for an email the first time it logs in, so the link has somewhere to go. Your account owner can also set a new password for staff.

Does MarqueTrack message my tenants automatically?
Only if you turn it on. By default nothing goes to a tenant until you send it yourself. In Settings › Sending to tenants you can choose “Send automatically”: monthly rent bills, reminders on the due day and three days late, receipts and repair updates then go to your tenants by app alert and email. A first bill, a changed amount, or a bill with lines still to add waits for you. WhatsApp messages are always sent by you.

Can my tenants and my agent use MarqueTrack?
Yes, free. Invite a tenant from their page (Tenant app › Invite to app) and they see their bills, how to pay, and can report a repair. Invite your agent from Settings › Your agent and they get their own login for the tenants they look after.

What does it cost?
30 days free, no card. After that, 2% of the rent your tenants pay you each month, as recorded in MarqueTrack, with no minimum and no fixed subscription. The bill comes by email and you pay by PayNow or card. The terms have the details.

What is the daily brief?
A once-a-day summary of what needs you — rent to collect, leases to renew, tenant messages waiting, compliance coming due. Turn it on or off under More.

How do I add a property or a lease?
From Properties, add a property, then add its lease with the monthly rent. Rent invoices and reminders start working from there.

Your data

Take it out. Statements export to CSV from Money, and every document you uploaded can be downloaded again from its property. Ask us and we send a full export of your account as CSV and PDF within five working days.

Delete it. The person who created the account can close it from Settings, which deletes everything in it. Or email max.marquetrack@gmail.com from the owner's address with the subject "Delete my MarqueTrack data"; we confirm within two working days, export your records to you first, then delete the account and everything in it within 30 days. Closing deletes your rent records too, and IRAS expects landlords to keep them for five years, so keep the export. The privacy policy explains what is kept and for how long.

Correct it. Anything about a person that is wrong can be corrected inside the app by an owner, or by us on request.