The agreement between you and MarqueTrack.

1. What MarqueTrack is

MarqueTrack is software for keeping track of rental properties: tenants and leases, rent invoices, payments you record, expenses, paperwork, reminders and tasks. It prepares documents and reminders from the information you enter. It does not move money or make a decision on your behalf. Nothing goes to a tenant until you send it, unless you have chosen in Settings to send automatically (see section 2). You decide.

Figures, dates and documents MarqueTrack produces, including invoices, statements and anything labelled for tax, are prepared from your entries and are for your use. Check them before you rely on them. MarqueTrack is not legal, tax or financial advice.

2. Your account

Keep your password to yourself and tell us straight away if you think someone else has it. You are responsible for what is done under your logins, including staff logins you create. Enter true information about yourself, your properties and your tenants, and only information you are entitled to hold.

You may add people to your account as owners or staff. Owners can see everything, including this billing relationship, and can add and remove people. Only the person who created the account can close it.

You may also keep on an agent who helps you (section 2A). Agents are not owners or staff: they see only what section 2A describes.

Sending to tenants. You choose in Settings how bills reach your tenants. If you send them yourself, nothing goes to a tenant until you send it. If you choose to send automatically, you ask us to send, on your behalf: each month's rent bill that the app prepared, a reminder on the due day and when it is 3 days late, a receipt when a payment is recorded, and updates on problems a tenant reported. We send these by app notification and to the email the tenant proved, never by WhatsApp. Bills, reminders and receipts also go to an email you gave us for the tenant. A tenant's first bill, a bill different from the month before, or one still missing a charge waits for you to check. You stay responsible for what your bills say, and you can switch back to sending them yourself at any time. We never record or confirm a payment for you.

2A. Agents and others who help a landlord

In short: an agent can set up a landlord's homes for them and, if the landlord agrees, help run them. The landlord stays in charge and responsible. Rent never passes through the agent or MarqueTrack.

Who is an agent. Anyone who uses MarqueTrack to help a landlord: a property agent, a family member, or someone the landlord engages. Agents use MarqueTrack free of charge and accept these terms when they sign up.

Setting a landlord up. Before an agent enters a landlord's homes and tenants, they confirm that the landlord asked them to, and that they have the right under the Personal Data Protection Act 2012 (PDPA) to share those tenants' details with MarqueTrack for that purpose, for example because the tenants gave them to manage the tenancy. They enter only what is needed: the property and unit, each tenant's name and mobile number, the rent, the deposit and the lease dates. They never enter NRIC or passport numbers, bank details or a PayNow ID. Nothing is sent to a tenant and nothing is billed until the landlord has checked every line and added it. When the landlord adds or declines the set-up, the tenant details in it are deleted from the set-up at once (once added, they are kept in the landlord's own account). The rest of the set-up is deleted 30 days later. A set-up the landlord never answers is deleted 30 days after its link expires, or 44 days after it was made if no link was sent. The agent can delete a set-up themselves at any time.

Helping after that. A landlord who adds the homes may keep the agent on. The agent then sees that landlord's homes, tenants, bills and tenants' repair reports, and can update the repairs. The account owner may also let the agent send the bills MarqueTrack prepared, and confirm a tenant's payment screenshot. The owner can change either permission, or remove the agent, at any time, and the agent loses access at once. Everything an agent does in the landlord's account shows their name, and the owner is told each time an agent sends a bill or confirms a payment.

What an agent can never do. Receive, hold or pass on rent, deposits or any other money; record a payment as cash; change the rent, the lease terms or where tenants pay; issue credit notes or void bills; or open uploaded documents. Rent is always paid by the tenant straight to the landlord.

Responsibility. The account owner is responsible for the agents they keep on, as for their staff. An agent is responsible for what they enter and for having the landlord's request: if they enter details a landlord did not ask for, that is their responsibility, not MarqueTrack's or the landlord's. An agent may use what they see only to help that landlord: not for marketing, for other clients, or for anything else. A property agent remains responsible for following the Estate Agents Act and the Council for Estate Agencies' rules, including its rules on handling rent, deposits and other transaction money.

MarqueTrack is not an estate agency. We provide software. We do not introduce tenants to landlords, take part in any letting, or hold anyone's money, and we pay no commission, fee or reward to anyone for bringing a landlord to MarqueTrack. Whether a landlord uses an agent, and on what terms, is between them.

Suspension. We may suspend an agent's access if they break these terms, for example by entering details a landlord did not ask them to. We tell the agent, and any landlord they help, why, and restore access once it is put right.

2B. Tenants

In short: tenants use MarqueTrack free, to see what they owe, pay their landlord and report problems. The landlord decides what is in their account.

A tenant joins with a link from their landlord or agent and proves their email with a code. They see their own bills and receipts, pay their landlord directly by PayNow or bank transfer, and report problems with up to three photos. Questions about rent, the lease or a repair go to the landlord or agent; questions about the app go to us. A landlord can remove a tenant's access at any time.

If their landlord chooses to send automatically (section 2), the tenant gets their bills, reminders, receipts and repair updates from us on the landlord's behalf: on their phone, if they turn on alerts, and at the email they proved. Bills, reminders and receipts also go to an email their landlord gave us for them. A tenant can turn phone alerts off in their phone's settings at any time.

3. Trial and fees

Free for 30 days. A new account can use everything for 30 days from the day it is created, with no payment details.

After that, the fee is 2% of the rent your tenants pay you, as recorded in MarqueTrack. Each calendar month we add up the rent payments recorded against your rent invoices during that month, excluding GST and any deposits, utilities or other charges, and the fee is 2% of that total. If a tenant doesn’t pay, you pay nothing for that rent; if you give rent back with a credit note after it was paid, that month’s total goes down by it. A unit with no rent paid that month costs nothing. There is no minimum and no fixed subscription.

Billing. We bill on the 1st of the following month, in arrears, for the month just ended. Payment is due within 14 days by PayNow, bank transfer or any card facility we offer. If a bill is 30 days late we may stop preparing new invoices until it is settled; your records stay readable. If we change the rate, we give you at least 30 days' notice by email before it applies.

Founding clients. A rate agreed with you in writing before these terms were published stays as agreed, for the period agreed.

Fees are in Singapore dollars. ALLYVATE PTE LTD is not GST-registered; if that changes, GST will be shown on your bill from the date it applies.

4. Refunds

You never pay in advance: the first 30 days are free and every bill after that is for a month that has already happened, for rent your tenants actually paid you. So there is nothing to refund on cancelling. If a bill is wrong — rent we counted that was never paid to you, a rate we applied that was not the one agreed — tell us and we correct it before you pay, or credit the difference against the next bill, or refund it to the account it was paid from within 14 days if there is no next bill. That is the whole refund policy.

5. Your money is never ours

Rent is paid by your tenants to you, using the PayNow ID or bank details you put on your invoices. MarqueTrack never receives, holds or forwards rent or deposits. What the app shows as paid is what you recorded as paid. No agent can receive rent or any other money through MarqueTrack.

6. Your data

What we hold about you and the people in your account, for how long, and your rights, are set out in our privacy policy at marquetrack.com/privacy. The records you enter are yours; you can export them at any time from the app.

If the law requires you to keep records for a period (for example, five years of rent records for IRAS), that duty is yours. Export them before you delete them or close the account.

6A. Your tenants' data: how we handle it for you

Under Singapore's Personal Data Protection Act 2012 (PDPA), you are the organisation responsible for the personal data of your tenants and other people you enter into MarqueTrack. We process it only on your behalf, as your data intermediary. In particular, we:

• use it only to run MarqueTrack for you, as you instruct through the app, and never for our own purposes, never for marketing, and never sold;
• protect it with the safeguards described on our security page, and limit our own access to running the service and helping you when you ask;
• use only the providers listed in the privacy policy, each bound to protect it to a standard comparable to the PDPA, and update that list before we add one;
• tell you without undue delay, and in any event within 72 hours of becoming aware, if it is accessed, disclosed or lost without authority, and help with any assessment or notification you must make;
• help you answer a tenant's request to access or correct their data within the 30 days the PDPA allows;
• delete it when you delete it or close your account, and hand it back to you as an export first if you ask.

You confirm you are allowed to hold what you enter and upload. Tenancy agreements often show NRIC or passport numbers. MarqueTrack never reads those numbers out of a document or shows them anywhere else, and only people in your account can open the document. Upload only what you need to keep.

7. Cookies and what the browser keeps

MarqueTrack sets no advertising or analytics cookies and shows no ads, on this site or in the app. The app counts which screens and features owners and staff use, never what they type, as the privacy policy explains. The site counts page views with Vercel Web Analytics, which sets no cookie and keeps no personal data — it tells us how many people read a page, not who. The browser keeps only what the app needs to work: your sign-in session, your light-or-dark choice, which notifications you have seen, and saved views — all on your own device, none of it shared. Because nothing non-essential is stored, there is no cookie banner to click through. The site's typeface is served from MarqueTrack's own address, so no font service sees your visit.

8. Fair use

Use MarqueTrack for managing property you own or are engaged to manage. Do not use it to harass anyone, to hold information you have no right to hold, to probe or overload the service, or to resell it. We may suspend an account that does.

9. Ending the agreement

By you. Close your account at any time: the person who created it can do so from Settings, and any owner can ask us by email from the owner's address, which we act on within two working days. Any fee already due for the month just ended is still payable. Export your records first; closing deletes them, as the privacy policy describes.

By us. We may close an account that breaks these terms, or with 30 days' notice if we stop offering the service. In the second case you keep access to export your records during the notice period and pay nothing for it.

10. If it goes down: our service commitment

This covers the website, the web app, the iPhone and Android apps, and your tenants' pay links.

We restore it within 24 hours. If MarqueTrack is unavailable, or you cannot sign in, prepare invoices or use pay links, we restore it within 24 hours of becoming aware, any day of the week. An automatic check tests the service day and night and alerts us. Most problems are fixed much sooner, often by returning to the previous working version in minutes.

We tell you. If an outage lasts more than an hour, we email account owners within 4 hours of confirming it, and again when it is fixed, saying what happened and what we changed.

Your records. The database is backed up daily and each backup is kept for 7 days, so in the worst case changes from the last 24 hours may need entering again. Uploaded documents are kept on separate durable storage that is not part of those backups, so a document deleted in the app cannot be brought back. Keep your signed originals.

Planned maintenance. We give at least 48 hours' notice by email. It happens between 11pm and 6am Singapore time, and it does not count as downtime.

If we miss the 24 hours, you pay no fee for that month. This is your remedy for downtime. It does not apply during the free trial.

Not covered: outages at Apple, Google or the app stores; your own internet, phone or mobile network; your bank or PayNow; and problems caused by misuse of your account. We still help you as fast as we can.

We aim for MarqueTrack to be available 99.5% of each month, but we do not promise it will never be interrupted or never have an error. We improve the service continually; we will not remove a feature you pay for without notice.

11. Liability

To the extent Singapore law allows, ALLYVATE PTE LTD's total liability to you for anything arising from these terms or the service is limited to the fees you paid us in the three months before the claim. We are not liable for lost rent, lost profit, or a fine or penalty that results from information you entered or from a document you sent without checking it. Nothing here limits liability for fraud or for anything that cannot be limited by law.

12. General

These terms are governed by the law of Singapore and its courts. If we change these terms we will post the new version here with a new date and email account owners; continuing to use the service after that date means you accept them. If part of these terms is found invalid, the rest still applies.

Contact

Questions about these terms or a bill: max.marquetrack@gmail.com. The same address reaches our Data Protection Officer, appointed under the PDPA, for anything about personal data.